What is WMHT Passport?
WMHT Passport is a new member benefit which provides WMHT donors extended on-demand access to a rich library of quality public television programming online and on your mobile device.
Why is WMHT making this service available?
As more and more people are watching television content on demand on computers and digital devices, WMHT Passport gives WMHT donors a way to enjoy extended access to PBS and WMHT content on platforms including computers, smartphones, tablets and streaming video devices like Apple TV and Roku.
What kind of content can people find on WMHT Passport?
With WMHT Passport you can access tens of thousands of hours of programming, representing many genres, including drama, science, history, natural history and the arts. Notable titles include MASTERPIECE series such as Downton Abbey and Wolf Hall, along with other favorites such as Nature, NOVA, Antiques Roadshow, Finding Your Roots, Great Performances, Vicious, How We Got To Now, The Great British Baking Show and many more.
The WMHT Passport library will continue to grow as more series and episodes are added.
How can viewers find content that's available on WMHT Passport?
Members who wish to take advantage of WMHT Passport, must activate their account for access. They will be asked to register to confirm their identity and membership status in order to start enjoying WMHT Passport. These videos are only available to users who are registered for WMHT Passport.
To find WMHT Passport video, simply look for the distinctive compass icon:
Who is eligible for WMHT Passport?
WMHT Passport is the newest member benefit available from WMHT for donors with a yearly contribution of at least $60 or an ongoing monthly contribution of $5 or more. It cannot be purchased separately.
Will there still be free streaming on video.WMHT.org and PBS.org?
PBS and WMHT content will continue to be available for free on the video.WMHT.org website, and other digital platforms. WMHT Passport provides extended access to the rich library of content for WMHT members to enjoy.
Certain content, including kids, news and public affairs programs such as Curious George, Daniel Tiger's Neighborhood, Thomas & Friends as well as FRONTLINE, PBS NewsHour, Independent Lens and POV, will remain accessible to everyone.
What desktop browser do I need?
WMHT Passport supports the latest versions of Chrome, Firefox, Internet Explorer, and Safari.
How does WMHT Passport align with the mission of public television?
WMHT content is shared widely with the public on-air, online and on mobile devices after a program airs – that has not changed. WMHT Passport goes one step further by offering extended access to additional content for members.
I'm not seeing my favorite PBS show in WMHT Passport. Why not?
Initially, hundreds of hours of on-demand content will be available via WMHT Passport along with tens of thousands of hours of content available to all. This library of content will continue to grow over time as more titles are added.
I cannot afford to donate at this time. Is there a way for me to view this content?
All broadcast content remains available to all viewers on air per our broadcast schedule and will remain online and on mobile for at least two weeks and, in some cases, longer. We believe the new arrangement allows for ample viewing of excellent content, albeit for a more limited time for some programs.
Is WMHT Passport available outside the U.S.?
Streaming video from WMHT – including video that is available to WMHT donors – is only available within the United States.
I just made a donation today, why can’t I activate WMHT Passport?
If you donated online by clicking a "Contribute” button, we inserted an activation link on the confirmation page, however some browsers have settings that can block this insertion. Please go to: http://www.pbs.org/passport/lookup/ and enter in the exact email address you used with your online donation. In most cases an Activation Email will be sent to you, and it includes the steps to get starting watching WMHT Passport videos.
If you gave your donation through another online form or over the phone, it may take a few days for your gift to be entered into our database and your activation code assigned. Please email email@example.com and a staff member will make sure you get your activation code as soon as possible.
I’m seeing a message that says I already activated, but I can’t remember how to sign in.
At the time you activated, you were asked to choose one of 3 sign in methods: using your Google, Facebook, or PBS account. If you cannot remember which option you chose, you can try each one without doing any harm to your accounts. Each has its own process for resetting passwords should you need to.
I am having trouble accessing WMHT Passport through Apple TV
Your Apple TV PBS App may be synced to a different email than the one you assigned to WMHT Passport. So after you have activated WMHT Passport on your computer, you must reset the PBS app in Apple TV. To reset your Apple TV email address, you must deactivate and reactivate the PBS app with the email associated with your WMHT Passport account. Please note that you do not need to reset your Apple TV general account email, just within the PBS app. This will not affect other apps within Apple TV.
Please follow these steps (or you can watch these steps in our help video):
Within the PBS app on the Apple TV, click on Settings
Click on Deactivate
Exit to main Apple TV page
Click on PBS app
Instructions will appear on the screen instructing you to go to your computer and visit pbs.org/activate and enter the password which will be provided on the screen (note, this is not the Passport activation code)
Visit pbs.org/activate, enter provided password, press enter
You will be taken to a page asking you to login – using the same email affiliated with WMHT Passport
Enter the email affiliated with Passport, enter the password set up when originally logging into WMHT Passport
Click Sign In
Apple TV PBS app will automatically be updated with this information and will have all the benefits of WMHT Passport
I am having trouble accessing WMHT Passport through ROKU
Your ROKU PBS APP may be synced to a different email than the one you assigned to WMHT Passport Once you are activated, So after you have activated WMHT Passport on your computer, you must reset the PBS app in ROKU,with the same email address that is assigned to WMHT Passport.
Please follow these steps: (or you can watch these steps in our help video):
Open the PBS channel on your Roku device.
At the top of the screen open the Settings menu.
At the bottom of the settings menu, select Deactivate Device. The screen will not change.
Exit the PBS channel and go back to the main screen of your Roku (you can press the Home button). This will give the PBS channel the time to reset and deactivate itself.
Go to your Channel store in Roku and click the PBS channel. You will see a new screen saying the channel needs to be activated.
Activation instructions appear on the screen along with a 7-character activation code.
Go to your computer, tablet, or phone and open a browser such as Chrome, Firefox, or Safari.
In the address bar at the top of the screen, type http://www.pbs.org/activate.
Type the 7-character code in the textbox provided.
You are brought to a new page asking you to sign in with a Google, Facebook, or PBS account. Sign in using the same account you used to activate Passport. If you sign in with a different email address, the activation will fail.
Your Roku has been activated. Return to Roku where you can begin watching Passport videos.
Experiencing other technical problems? Visit help.pbs.org for troubleshooting information, submit a help ticket, or call 1-844-285-9648 M-F 10am -11pm EST.
Have Additional Questions? Passport FAQs
Click here and sign in with your PBS Account to start watching.
Click here to get your WMHT Passport activation link if you've given WMHT your email address.
Call Member Services to activate WMHT Passport at 518-880-3400.